CRISPER™ Support
24/7 CRISPER™ USS Platform Support
Expert support for seamless performance, continuous updates, and rapid threat response.
Reliable, Proactive, Expert Support
Around-the-Clock Security Assurance
Expert 24/7 Technical Support
Immediate access to Wazuh experts for rapid issue resolution and technical support.
Platform Maintenance & Updates
Proactively secure your platform with real-time updates, maintenance, and health checks.
Custom Configuration & Optimization
Tailor your CRISPER™ USS platform to meet your unique security and operational needs.
Key Features
24/7 Technical Assistance
CRISPER™ USS Platform Support provides 24/7 access to a team of experts. This service offers guidance on technical issues, ensuring rapid resolution of problems related to platform performance, configuration, and threat detection.
- Support Channels: Support is available via phone, email, and an online portal, providing flexibility in how organizations receive assistance.
- Issue Tracking and Reporting: A ticketing system ensures that all platform issues are tracked, prioritized, and resolved efficiently.
Platform Maintenance and Updates
The CRISPER™ USS Platform Support service includes proactive maintenance to ensure the platform remains up to date and secure. Key maintenance activities include:
- Regular Software Updates: Ensuring the latest security patches, new features, and bug fixes are applied promptly to the platform.
- Version Upgrades: Seamless upgrades to newer versions of the platform, ensuring compatibility with the latest technologies and threat detection capabilities.
- Agent Management: Supporting the deployment and maintenance of agents across endpoints, ensuring they function optimally and communicate effectively with the central platform.
Platform Monitoring and Health Checks
Continuous platform monitoring is provided to ensure CRISPER™ USS system operates at peak performance. This includes:
- Resource Optimization: Monitoring CPU, memory, and storage usage to ensure that the platform can scale with the organization’s growing needs without degradation in performance.
- Health and Performance Reporting: Regular health checks and performance assessments, with detailed reports on system uptime, agent communication, and threat detection accuracy.
Custom Configuration and Optimization
CRISPER™ USS Platform Support ensures that the platform is customized and optimized to meet the unique security and operational requirements of the organization. Support services include:
- Rule Tuning: Fine-tuning of detection rules and alerts to reduce false positives and focus on the most relevant threats.
- Policy Customization: Customizing security policies, alert thresholds, and automated response actions based on the organization's risk profile and operational environment.
- Log Collection Configuration: Helping configure and optimize log data collection to ensure comprehensive coverage without overloading the platform.
Incident Response and Remediation Support
In the event of a security incident, CRISPER™ USS Platform Support provides assistance with investigating and responding to threats. Support includes:
- Threat Investigation Assistance: Guiding organizations through the process of analyzing log data, detecting root causes, and understanding the scope of an incident.
- Active Response Configuration: Configuring active response mechanisms to automatically block malicious IPs, quarantine devices, or disable compromised accounts in real-time.
- Post-Incident Analysis: Providing expert insights into how an incident occurred and recommending steps to strengthen the platform’s defenses.
Compliance and Audit Support
Given CRISPER™ USS’s built-in compliance management features, platform support also assists with ensuring ongoing regulatory compliance. Services include:
- Compliance Audits: Assistance with configuring compliance modules and generating reports for standards like PCI-DSS, GDPR, HIPAA, and more.
- Audit Reporting: Providing audit-ready reports and supporting documentation to demonstrate the organization's compliance posture.
- Custom Compliance Rules: Helping create and enforce custom compliance rules based on specific organizational or industry requirements.
Security Intelligence and Threat Updates
The platform support service ensures that CRISPER™ USS stays current with the latest security intelligence and emerging threat landscapes by:
- Threat Signature Updates: Automatically updating detection signatures to recognize and block newly identified malware, exploits, and attack patterns.
- Threat Intelligence Integration: Integrating external threat intelligence feeds to enhance CRISPER™ USS’s detection capabilities and keep it ahead of the latest cyber threats.
Training and Best Practices Guidance
Ongoing training and best practices support are provided to ensure that security teams can effectively manage and operate the CRISPER™ USS platform. This includes:
- Platform Operation Training: Instruction on using the CRISPER™ USS dashboard, configuring agents, and interpreting threat alerts.
- Best Practices for Threat Detection: Guidance on setting up effective threat detection rules, active response mechanisms, and optimizing log collection processes.
Backup and Disaster Recovery Support
CRISPER™ USS Platform Support ensures that your CRISPER™ environment is protected with a comprehensive backup and disaster recovery plan. Support includes:
- Backup Configuration: Assistance with configuring automated backups of critical system data and configuration settings.
- Disaster Recovery Testing: Guidance on testing recovery processes to ensure quick restoration in the event of a system failure.
Key Benefits
Reliable Operations
Proactive Issue Resolution
Customizable and Scalable
Ongoing Threat Protection
Expert Guidance
Reliable Operations
24/7 technical assistance ensures continuous uptime and smooth performance of the Wazuh-based CRISPER™ USS platform.
Proactive Issue Resolution
Continuous platform monitoring and maintenance prevent issues before they impact operations, ensuring optimal platform performance.
Customizable and Scalable
Tailored configurations and rule tuning ensure the platform is aligned with the specific security needs of the organization, and can scale as business operations grow.
Ongoing Threat Protection
Regular updates to detection rules, threat intelligence feeds, and compliance policies ensure CRISPER™ USS remains effective against new and emerging threats.
Expert Guidance
Access to CRISPER™ experts ensures that organizations can fully leverage the platform’s capabilities for detecting, responding to, and mitigating cyber threats.
CRISPER™ Unified Security Solution (USS) is built on the Wazuh platform, which provides a powerful, open-source foundation for security monitoring, threat detection, and compliance management. The CRISPER™ USS Platform Support service is designed to ensure that the solution operates optimally within the organization’s environment. This support offering encompasses technical assistance, platform maintenance, custom configuration, and ongoing updates to ensure the CRISPER™ USS platform remains robust, scalable, and effective against evolving cybersecurity threats.